Refund and Returns Policy
Vogue JoyPrimeDepot — Easy Returns for a Brighter Experience
⏳ Return Window
Return any item within 30 days if:
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It’s in original condition
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It’s unused and undamaged
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All packaging and accessories are included
⚠️ Not Returnable
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Installed or visibly used fixtures
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Bulbs and accessories sold separately
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Custom or made-to-order items
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Final sale products
🔁 How to Return
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Email [email protected] with your order number and reason
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We’ll respond with a return authorization and shipping address
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Ship your item within 7 days after approval
You’ll be responsible for return shipping unless the item was incorrect or defective.
💳 Refund Process
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Once your item is received and verified, we’ll issue a full refund within 3–5 business days
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Refunds go to the original payment method
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We do not refund shipping charges unless due to our error
💥 Item Arrived Damaged?
Don’t worry — we pack safely, but things happen.
📸 Send a photo within 72 hours
📦 We’ll replace it or refund it — your choice
🌐 Need a Quick Swap?
We don’t process direct exchanges.
Please reorder your preferred product and return the original.